We are here for you!


We provide online consulations completely anonymous via email-consulting and chat

Emel Stands for Hope - Our Counselling

Has your son or daughter changed a lot recently?

Has a student or friend suddenly become very religious and you don't know how to react?

Would you like to keep in touch with the person and learn how to deal with the new situation?

Then you've come to the right place. The Emel team will give you anonymous, confidential and free advice to all questions relating to religiously justified extremism. Emel is the Turkish and Arabic word for hope – because we believe that there is always hope.

Whether you are a parent, family member, teacher, social worker or student, we will help you to assess the situation and, together, look for solutions. This way you can find out how to handle the situation and how you can take care of yourself, too.

Does this appeal to you? Then write us.

Frequently Asked Questions (FAQs)

What is online counselling?

Online counselling is a type of psycosocial counselling that takes place online. People who are seeking advice can contact the counsellors anonymously - from any place and at any time.

How will I be counselled online?

There are different ways of online counselling (email, chat, forum, and video). Emel offers email counselling and chat counselling. Just send us a message with your problem and we will help you to find solutions. If you want, we can stay in touch via email counselling over a longer period of time.

Do I have to register?

Yes, you have to register once (anonymously) so you can use the online counselling service.

How do I register?

To register, click on "Login", then on "New registration". Select a username and password. You can then use them to log in again later. This way, only you can see the requests you send and the replies.

If you want, you can store an email address. You will then get an email telling you that there is an answer to your request. Also, if you forget your password, you can only get a new password, if you stored your email address at the beginning of the registration process.

If you want to remain anonymous, you should choose a username and an email address that does not include your name.

How can I submit a request?

If you don’t yet have a username and password, you can create an account when you send in your first request. Please read the notes under "How do I register?”

When you have registered and logged in, you can make a request. Click on "Email counselling" and then on "Submit request". In the "Subject" field, briefly describe the subject of your request. In the "Message" field, you can now write your request to the counsellor in detail.

In the "Personal information" section, you can enter an email address if you want to be notified that you have an answer. This address is not used to send the counsellor's reply; it is automatic information that you received a reply. The email address will only be used for this purpose.

Before you can send the request, you have to accept our Terms of Use. If you click on "Read Terms of Use", you can view them in detail.

When you are finished writing the message with your request, click on "Send request". The request then goes straight to the counselling team.

If you have not yet finished your message, click "Save as draft". Then you can edit it and send it later.