How does email counseling work?

Click on "Ask a question" and write to us.

Before you can do this though, you must register online. By choosing a username and password, you remain completely anonymous.

Since all of the consultations in our portal are web-based and SSL-encrypted, a high-level of data protection is guaranteed.

Your email will be answered within three business days – and usually even faster.

You can send your email request in English, German, French or Dutch. Answers in languages other than German can sometimes take more than three business days.

Please note that you need a username and a password to start an encrypted consultation.